- Onedrive Keeps Disappearing Windows 10
- Onedrive Icon Keeps Disappearing People
- Onedrive Icon Keeps Disappearing Mac
Is your Microsoft Office 365 OneDrive for Business folder having problems syncing? Are you getting multiple OneDrive and Microsoft Upload Centre icons in the system tray? This is a problem that I have come across several times when dealing with Microsoft Office 365 OneDrive for Business syncing issues on behalf of our clients. It is very difficult to find a solution to this problem and get your OneDrive syncing properly again.
This week I placed a support call with Microsoft to clarify what the cause of the problem is and the recommended procedure to fix it. Following is the response that I received. Hopefully it will be of use to you.
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Symptoms
OneDrive for Business stops syncing, either completely or partially
Multiple Onedrive and Microsoft Upload Centre icons appear in the system tray
- On the right side of the window, click the “Select which icons appear on the taskbar” link. As you can see from the screenshot below, all the system icons are listed and you can set the “Microsoft OneDrive” switch to On. Now you should see the white cloud OneDrive icon in your taskbar notification area. Method 2: Reinstall OneDrive.
- Thanks Dalchina for the links. There was what seems to be a fix in the first link. Onedrive is working again, but now the startmenu shows 2 Onedrives! Even stranger is that my wife's laptop has also lost it's Onedrive icon, and does not work from the startmenu. This would indicate to me that this is a wider issue and must be affecting many people.
- This console disappears as soon as the application terminates, and therefore the user can't read anything written to the screen between the last pause and program exit. There are two approaches to keep the console window from disappearing.
Right-clicking a OneDrive icon and selecting repair does not fix the syncing issues.
Cause
Whenever you sync a document library to your computer, then the information gets transmitted in the form of data packets over the network onto your computer. These data packets are stored within the OfficeFileCache location present on C:Users<username>AppDataLocalMicrosoftOffice15.0OfficeFileCache folder. This folder also has a CentralDatabase.accdb which compiles these files into meaningful content like the Word, Excel, PowerPoint documents. Once converted, the Central Database accesses the Spw folder which creates threads to divert all this information to the SharePoint sync location (under Favorites) within your computer. The cache is very dynamic in nature and any kind of interruptions to the normal working of cache (such as antivirus/firewall block, network instability and registry blockage due to group policies) results into sync issues.
Steps to resolve the issue
1) Stop syncing the library and Exit OneDrive for business. However, the application keeps restarting multiple instances of itself.
2) Navigate to C:Program FilesMicrosoft Office 15rootoffice15 and rename the extensions of Groove.exe, MSOSync.exe and MSOUC.exe to exe1
3) Close down Microsoft OneDrive for Business and Microsoft Office Document Cache Handler from the Task Manager.
4) Rename the OneDrive for Business folder to ensure that we have a backup of all the documents.
5) Click on View > Show Hidden files within File Explorer to access a hidden folder called AppData.
6) Open Windows Explorer and navigate to C:Users<username>AppDataLocalMicrosoftOffice and delete the Spw folder – (This works as a compiler to convert data packets to valid documents).
7) Then navigate to 15.0 and delete the OfficeFileCache folder which takes some time to delete – ( The Office File Cache contains the data packets that are transmitted over the network when you perform a sync ).
8) Following this, restart the computer and confirm that no libraries are currently in sync.
Onedrive Keeps Disappearing Windows 10
9) Then open the library within Internet Explorer and clicked on Sync > Sync Now.
10) The sync will start successfully on this computer without giving any sync errors.
11) To prevent these issues from happening again, navigate to the Upload Center and change “Days to keep files in Office File Cache” from 14 days to 2 days.
How to prevent these issues in the future?
Before you disconnect your computer from any internet connection, simply right click on the OneDrive for Business icon on the bottom right corner and click on Pause Syncing. This changes the OneDrive for Business icon to a red color indicating that the synching is paused. Once this happens, you may disconnect your laptop and take it to your destination. Upon reconnecting on a new Wi-Fi connection or a landline internet connection, you may right click on the OneDrive for Business icon again and click on Resume synching. This would ensure that you do not have to worry of sync problems in the future. The OneDrive for business cache is equipped to handle such issues and hence it is not a mandatory requirement but can be used as a best practice to avoid sync issues.
Additional Information
In addition to the above mentioned steps, here are some handy articles for your future reference:-
- OneDrive for Business Step by Step Troubleshooter https://support2.microsoft.com/common/survey.aspx?scid=sw;en;3790&showpage=1
- Restrictions and limitations when you sync SharePoint libraries to your computer through OneDrive for Business https://support.microsoft.com/en-us/kb/2933738
- How to remove the OneDrive for Business cache by using the “Fix it” tool https://support.microsoft.com/en-us/kb/3038627
Summary :
The OneDrive may disappear in the Taskbar and File Explorer, which brings some inconvenience for users to sync files. This post will walk you through how to fix the issue OneDrive icon missing in Taskbar and File Explorer. In addition, you can also try MiniTool software to sync files.
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OneDrive Icon Missing Issue
The OneDrive is a file hosting service and synchronization service offered by Microsoft. It is an important tool in Windows, especially for those who want to sync files and folders. It also enables you to transfer files to the cloud storage.
In Windows 10, the OneDrive is always displayed on the right of the Taskbar. The icon is the gateway to access the OneDrive. However, unfortunately, the OneDrive icon sometimes may disappear from the taskbar, making users have difficulty in accessing OneDrive. In addition, OneDrive icon also disappears in the File Explorer.
OneDrive icon missing Windows 10 is a severe problem indeed. So, this post will guide you on how to fix the problem Windows 10 OneDrive missing from Taskbar and File Explorer. The solutions will be displayed one by one.
How to Fix OneDrive Icon Missing from Taskbar?
To begin with, we will demonstrate how to fix the issue OneDrive icon missing from the notification area. If your OneDrive icon disappears from the Taskbar, try these solutions.
Onedrive Icon Keeps Disappearing People
Solution 1. Making Sure OneDrive Icon Is not Showing in Hidden Area
If you have a lot of icons on the Taskbar or the System Tray, some icons will be hidden. So if you find the OneDrive has missed from the Taskbar, check whether it is hidden firstly.
Then just click the upward arrow-like icon the Taskbar and check whether the OneDrive icon is here.
Solution 2. Enable OneDrive Icon in Taskbar
If the OneDrive is not hidden in the Taskbar, you need the second method to solve the issue OneDrive icon missing. In this solution, you can check whether you have enabled the OneDrive icon in Taskbar. If not, you need to do that.
Now, we will show you how to enable OneDrive icon in Taskbar.
Step 1: Open Taskbar settings
- Right-click on the Taskbar.
- You will see a context menu and choose Taskbar settings to continue.
Step 2: Enable OneDrive icon in Taskbar
1. In the popup windows, please scroll down to the Notification area and choose Select which icons appear on the taskbar to continue.
2. Find out the Microsoft OneDrive, and then change the toggle switch to On.
After that, you can exit the Taskbar settings window and check whether the issue OneDrive icon missing from Taskbar is solved.
Disabling or removing OneDrive in Windows 10 would be an easy job. This post will tell you how to disable or remove OneDrive with a few steps.
Solution 3. Reset OneDrive
If the above solutions do not work to OneDrive cloud icon missing, you can try following solution. In this solution, try resetting OneDrive.
Now, we will show you how to reset OneDrive with the step-by-step guide.
Step 1: Open Run program
- Press Windows key and R key together to open Run dialog.
- Copy and paste the following code to the box and click OK to continue.
%localappdata%MicrosoftOneDriveonedrive.exe
Step 2: Start to reset OneDrive
1. Then a window of Microsoft OneDrive setup up will appear. The OneDrive will be initialized for first use.
2. Then you are required to sign in OneDrive.
3. After that, you will see the OneDrive icon is available in the Taskbar. Right-click it and choose Settings.
2. Then you are required to sign in OneDrive.
3. After that, you will see the OneDrive icon is available in the Taskbar. Right-click it and choose Settings.
4. In the pop-up window, please go to the Settings tab and check the option Start OneDrive automatically when I sign in to Windows. Then click OK to continue.
After that, you can see the issue OneDrive icon not showing is solved and it is in the Taskbar. Then it will be launched automatically when you sign in Windows. In addition, this solution also can be used to fix the issue OneDrive icon missing from File Explorer. For more solutions to OneDrive icon not showing in File Explorer, we will show them in the following section.
Solution 4. Check Policy Settings
To fix the issue Windows 10 OneDrive missing, we will demonstrate you the fourth solution. You can try checking the Policy settings.
Now, we will show you the tutorials.
Step 1: Open Local Group Policy Editor window
- Press Windows key and R key together to open Run dialog.
- In the box, input gpedit.msc in the box and click OK to continue.
Step 2: Check policy settings
1. In the Local Group Policy Editor windows, navigate to the OneDrive folder according to the following path.
Computer Configuration > Administrative Templates > Windows Components > OneDrive
2. On the right panel, choose Prevent the usage of OneDrive for file storage and double-click it.
3. In the pop-up window, choose Not Configured, and then click Apply and OK to confirm the changes.
3. In the pop-up window, choose Not Configured, and then click Apply and OK to confirm the changes.
When you have finished all steps, you can reboot your computer and check the issue OneDrive icon missing from Taskbar is solved.
Besides, this method also can be used to fix the issue OneDrive icon missing Windows 10 from File Explorer. And we will not mention this method in the How to Fix OneDrive Icon Missing from File Explorer section again.
![Icon Icon](https://static01.nyt.com/images/2016/06/17/technology/personaltech/17techtipwebART/17techtipwebART-jumbo.jpg?quality=75&auto=webp&disable=upscale)
Solution 5. Set up OneDrive from Scratch
If none of the solutions is effective, you may need to reinstall OneDrive. And now, we will show you how to reinstall the OneDrive with the step-by-step guide.
Note: Reinstalling the OneDrive will remove all locally stored files. So please back up files before continuing.
Here is the tutorial.
Step 1: Open Command Line Window
- Type Command Prompt in the search box and choose the best-matched one.
- Right-click it to choose Run as administrator.
Step 2: Type the commands
In the command line window, type the commands one by one and hit Enter to continue.
For Windows 10 32-bit:
%SystemRoot%System32OneDriveSetup.exe /uninstall
%SystemRoot%System32OneDriveSetup.exe /install Marionette of the labyrinth full game free windows 10.
For Windows 64-bit:
%SystemRoot%SysWOW64OneDriveSetup.exe /uninstall
%SystemRoot%SysWOW64OneDriveSetup.exe /install
If you don’t know what version Windows 10 you own, read the post: What Version of Windows Do I Have and How to Switch Version Safely?
After all steps are finished, you can reboot your computer and check whether the issue OneDrive icon missing is solved.
How to Fix OneDrive Icon Missing from File Explorer?
As we have mentioned in the above section, the OneDrive icon may disappear from Taskbar and File Explorer. We have introduced how to fix OneDrive icon missing from the notification area. And in this section, we will show how to solve OneDrive icon missing in File Explorer.
Onedrive Icon Keeps Disappearing Mac
Solution 1. Remove All OneDrive Entries
To fix OneDrive icon missing in File Explorer, you can try removing all OneDrive entries in Registry.
We will show you the detailed tutorials in the following section.
Note: Making some changes in the Registry is a risky thing, so please back up the computer in advance so as to avoid some accidents. In addition, this solution only works for Windows 7/8. If you are a Windows 10 owner, try other solutions.
Step 1: Open Registry Editor window
- Press Windows key and R key together to open Run dialog.
- Input regedit in the box and click OK to continue.
Step 2: Remove OneDrive entries
1. In the Registry Editor window, go to Edit tab and choose Find… to continue.
2. In the box, input onedrive and check all Look at Then click Find Next to continue.
3. Then remove the OneDrive entry by clicking Delete. They are several OneDrive entries, so find and remove them one by one with the same steps.
When you have finished all steps, reboot your computer to check whether the OneDrive icon missing issue is solved.
Solution 2. Modify the Registry
Now, we will show you another solution to Windows 10 OneDrive icon missing. In this solution, you can modify the Registry.
Step 1: Open Registry Editor window
- Press Windows key and R key together to open Run dialog.
- Input regedit in the box and click OK to continue.
Step 2: Modify the Registry
1. In the Registry Editor window, please navigate to the following folder. If you don’t have the OneDrive key, you should create a new one.
HKEY_LOCAL_MACHINE/SOFTWARE/Policies/Microsoft/Windows/OneDrive
2. On the right panel, right-click the DisableFileSyncNGSC string and choose Modify to continue. If it is missing, right-click the right panel and choose New and DWORD(32-bit)value to create a new one.
3. Then change its value data to 0. Then click OK to continue.
3. Then change its value data to 0. Then click OK to continue.
When you have finished all the steps, you can reboot your computer to take effect and check whether the issue OneDrive cloud icon missing is solved.
Solution 3. Use Other File Sync Software
If you have tries all the above solutions, but the issue OneDrive icon missing still occurs. You can choose to try another piece of file sync software.
![Onedrive Icon Keeps Disappearing Onedrive Icon Keeps Disappearing](https://cdn.windowsreport.com/wp-content/uploads/2016/08/onedrive-folder-missing.png)
Besides the OneDrive icon missing issue, you may also encounter some other issues during the use process, such as OneDrive sync not working or OneDrive sync pending.
So, in order to reduce the troubles, you can try other file sync software. Hence, MiniTool ShadowMaker is a good choice. It is a piece of professional synchronization and backup software. It enables you to sync files to two or more locations so as to keep data safe.
Apart from that, MiniTool ShadowMaker also helps you to sync large files quick and easy. If you have a large number of files to be synced, you can choose to clone the whole hard drive to another one. Even, you can choose to clone the OS from HDD to SSD.
With so many features, try MiniTool ShadowMaker to sync files to another hard drive. You can get MiniTool ShadowMaker Trial from the following button or choose to purchase an advanced edition.
Now, we will show you how to sync files to another hard drive with MiniTool ShadowMaker.
Step 1: Launch MiniTool ShadowMaker
- Download MiniTool ShadowMaker and install it.
- Launch it.
- Click Keep Trial.
- Click Connect in This Computer to continue.
Step 2: Select Sync Source
- After entering its main interface, go to the Sync page.
- Click Source module to choose file sync source. Click OK to continue.
Step 3: Select sync destination
- Click Destination module to choose sync destination.
- Here are five paths available including Administrator, Libraries, Computer, Network and Shared folders. Decide where you want to save the synchronized files and click OK. It is recommended to choose an external hard drive.
Step 4: Start to Sync Files
- After selecting the sync files and destination, click Sync Now to sync files.
- Or you can choose to click Sync Later and restart this task in the Manage page.
When you have finished all steps, you have successfully synchronized files to another hard drive. With this file sync software, don’t worry about what to do when encountering OneDrive icon missing from Taskbar or File Explorer again.
Bottom Line
In conclusion, this post has listed several solutions to OneDrive icon missing from Taskbar and File Explorer. If you have the same problem, try these solutions.
If you have any better solution to OneDrive cloud icon missing, you can share it on the comment zone.
If you have any problem about this post or MiniTool ShadowMaker, you can contact us via the email [email protected] and we will reply to you as soon as possible.